NDIS support worker matching — we shortlist, you choose
Hiring through a self-hire platform is a lot of admin. We do the matching for you — for personal care, help at home, community access and complex needs.
Agency, independent, or both?
There's no single right answer — it depends on your plan management, your time, and your need for reliability.
Agency support workers
- Provider handles HR, payroll, super, insurance
- Backfill when your regular worker is sick
- Works with NDIA-managed plans
- Best for: less admin, reliability, complex needs
Independent support workers
- Often lower hourly rate
- You choose the worker directly
- Requires plan-managed or self-managed funding
- Best for: budget stretch, consistent 1:1 relationships
Not sure? Tell us your funding type and we'll suggest the right mix. Many participants use both — agency for reliable rosters, independent for community outings.
What to look for in a support worker
The right shortlist starts with the right brief. Here's what we ask about.
Skills & experience
Personal care, manual handling, medication, complex behaviours, mealtime support, hoist transfers.
Schedule fit
Mornings, evenings, weekends, sleepovers, school pickups, sporadic appointments.
Personal preferences
Gender, age, language, cultural background, pet-friendly, music or footy team in common.
Practical things
Own car, comfortable in pool/beach, smoking, comfortable with kids/elderly.
Communication style
Quiet & professional, chatty & energetic, calm with sensory needs, good with non-verbal communication.
Continuity
One regular worker, a small team of 2–3, or flexibility for casual hours.
Support workers for children
Working With Children Check, experience with autism, ADHD, sensory needs and behaviours of concern, after-school and school holiday cover.
Complex & high-needs care
Hoist transfers, PEG feeding, continence care, overnight active or sleepover, behaviour support plans, registered nursing where required.
Why people trust MCLA
Australia-wide support
We cover every state and territory across Australia.
Completely free
Our service is free for NDIS participants, families and coordinators.
We do the searching
No directories to browse. We find the right providers for you.
Built for you
Designed for NDIS participants, families and support coordinators.
How it works
Three simple steps — we handle the rest.
Tell us what support you need
Describe what you're looking for in your own words — no jargon required.
Share your location and details
Let us know your suburb and a few details so we can find the best match.
We connect you with suitable providers
We do the searching and connect you with trusted providers in your area.
Support worker questions
Tell us what you need
We'll use this information to connect you with suitable providers.