Find aged care package providers you can trust
A Home Care Package (HCP) gives you funding to choose the supports you need to live well at home. Packages come in four levels — a level 1 home care package covers basic needs, through to level 4 for high care needs — and we help you find a reliable provider once your package is approved.
What it is
A Home Care Package is subsidised funding managed by an approved aged-care provider. You direct what supports to use — personal care, cleaning, nursing, allied health, meals, transport and more.
Who it's for
Older Australians (usually 65+) who've been assessed by an ACAT as needing in-home care.
Home Care Package pathway
Apply through My Aged Care (1800 200 422 or [myagedcare.gov.au](https://www.myagedcare.gov.au/assessment)). An ACAT will assess you and recommend a level (1-4). Once your package is assigned, you choose a provider.
How My Care Link Australia helps
We connect you with HCP providers in your suburb who have availability and a track record we trust — at no cost.
How to compare aged care package providers
Once your Home Care Package is assigned, you choose who delivers it — so it is worth comparing a few providers before you sign anything. Five things make the comparison easier.
- Services. Ask what each provider actually delivers with their own staff — personal care, cleaning, nursing, allied health, meals or transport — and what they subcontract. Match that list against the supports you use most.
- Fees. Ask for the fees in writing before you commit. A package has a set subsidy, so the care management and administration percentages a provider charges change how much funding is left for your services. A provider should be able to show you a sample monthly statement.
- Communication. Ask who your regular contact is, how quickly they respond, what happens after hours, and how changes to your roster are handled. Ask whether you will see the same workers each visit, and how they are matched to you.
- Area coverage. Check that the provider services your suburb, not just the wider region, and ask what their coverage means for travel time, visit windows and short-notice changes.
- Questions to ask. What is included in care management? How is unspent funding reported? What notice applies if I want to change provider? Can I speak to my coordinator directly?
This page is general educational information only. It is not medical, legal or financial advice.
Common questions
What should I ask an aged care package provider?
Ask prospective providers to explain their available services, fees, communication process and coverage in your area. Compare their answers against your needs before deciding.
Can I change Home Care Package providers?
Yes. Your package follows you. We can help you find an alternative provider if your current one isn't working out.
How long does it take to get a package?
Wait times vary by level — Level 1 and 2 can be faster; Level 3 and 4 packages can take several months.
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Sources and further reading
Rules, funding amounts and wait times change. We check these primary sources when we update this page, and you should confirm current details directly with them.
- My Aged Care(opens in a new tab) — Australian Government. Assessments, subsidies and current wait times for aged care.
- Apply for an aged care assessment(opens in a new tab) — Australian Government. How ACAT and support-at-home assessments work.
- Home Care Packages(opens in a new tab) — Australian Government. Package levels, subsidy amounts and contributions.
- Aged Care Quality and Safety Commission(opens in a new tab) — Aged Care Quality and Safety Commission. Aged care standards, ratings and complaints.
- Department of Health, Disability and Ageing(opens in a new tab) — Australian Government. Policy, funding and program changes.